Legal

Terms of Use

Effective date: July 2026

These Terms of Use govern access to and use of the ObliTrack development compliance and permit obligation management platform, website and related services collectively referred to as the Platform.

By creating an account, purchasing a subscription, accepting an invitation to a workspace or otherwise using the Platform, you agree to these Terms.

1. About ObliTrack

ObliTrack is a cloud-based platform designed to assist customers with organising and managing development approvals, permit conditions, statutory requirements, project documents, contacts, responsibilities, reminders and related compliance information.

ObliTrack is an administrative and workflow-management tool. It does not provide legal, planning, engineering, environmental, building, financial or other professional advice.

Use of the Platform does not replace review of original source documents or advice from appropriately qualified professionals.

2. Eligibility and authority

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Platform.

Where you use the Platform on behalf of a company, partnership, government body or other organisation, you represent that you have authority to bind that organisation to these Terms.

3. Accounts and workspaces

You must provide accurate and current account information.

You are responsible for:

• protecting your login credentials;
• controlling access to your workspace;
• ensuring users within your organisation comply with these Terms;
• promptly notifying ObliTrack of suspected unauthorised access; and
• all activity carried out through your account, except to the extent caused by ObliTrack’s breach of law or these Terms.

Accounts must not be shared between individuals unless the applicable subscription expressly permits shared access.

5. Customer responsibilities

You remain responsible for:

• reviewing all uploaded documents and entered obligation information;
• confirming that all conditions, requirements and obligations have been identified;
• determining the proper interpretation and application of approval conditions;
• entering and maintaining accurate due dates, project stages and contact details;
• monitoring permit expiry dates and statutory deadlines;
• determining whether an obligation has been properly completed;
• obtaining professional advice where required;
• maintaining independent copies of important source documents; and
• complying with applicable laws, approvals, contracts and professional obligations.

Use of ObliTrack does not transfer responsibility for development compliance to ObliTrack.

6. Uploaded content and customer data

You retain ownership of documents, project information, contacts and other content uploaded to or created within your workspace.

You grant ObliTrack a non-exclusive, worldwide, royalty-free licence to host, copy, process, transmit, display and otherwise use that content only as reasonably necessary to:

• provide and operate the Platform;
• send authorised communications;
• provide customer support;
• maintain security and backups; and
• comply with applicable law.

You represent that you have the necessary rights, permissions and lawful authority to upload and process all content submitted through your account.

ObliTrack does not claim ownership of customer documents or project information.

7. Confidentiality

Each party must take reasonable steps to protect confidential information received from the other party.

This obligation does not apply to information that:

• is publicly available other than through a breach of confidence;
• was lawfully known before disclosure;
• is received lawfully from another source;
• is independently developed without reference to the confidential information; or
• must be disclosed by law.

ObliTrack may disclose customer information to service providers where reasonably necessary to provide the Platform and subject to appropriate contractual or technical safeguards.

8. Acceptable use

You must not:

• use the Platform unlawfully, fraudulently or deceptively;
• upload malicious code or content designed to disrupt the Platform;
• attempt to gain unauthorised access to another account, workspace or system;
• interfere with the security, availability or integrity of the Platform;
• reverse engineer, decompile, copy or reproduce the Platform except where permitted by law;
• conduct automated scraping or bulk extraction without written approval;
• use the Platform to infringe intellectual property, privacy or confidentiality rights;
• upload documents you are not authorised to process;
• use the Platform to send spam, abusive or misleading communications;
• bypass usage restrictions or technical controls; or
• resell or commercially exploit the Platform without written approval.

ObliTrack may investigate suspected misuse and may suspend access where reasonably necessary to protect the Platform, its customers or third parties.

9. Subscriptions

Paid subscriptions are billed in advance through Stripe or another approved payment provider.

Subscription plans may include limits relating to:

• users;
• storage;
• projects;
• documents;
• communications; or
• other Platform features.

The features and inclusions of each plan are those displayed at the time of purchase or set out in an applicable proposal.

Business, enterprise or government subscriptions may be governed by a separate proposal or agreement. If there is an inconsistency, the separate agreement prevails to the extent of that inconsistency.

11. Free trials and promotional offers

Free trials and promotional offers may be subject to additional limits, eligibility requirements and expiry dates.

Unless otherwise stated:

• only one free trial is permitted per person or organisation;
• trial access may be limited or withdrawn where misuse is suspected;
• unused trial benefits have no cash value;
• promotional discounts apply only for the stated period; and
• subscriptions convert to the applicable standard price after the promotional period where the customer has agreed to ongoing billing.

ObliTrack may refuse or withdraw a promotional offer where it has been obtained through misrepresentation, duplicate accounts or other misuse.

12. Billing and automatic renewal

Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date.

You authorise the payment provider to charge the applicable subscription fee and any authorised additional charges to your selected payment method.

You must keep billing information current.

If payment fails, ObliTrack may:

• retry payment;
• notify the account owner;
• restrict the workspace to read-only access;
• suspend access; or
• terminate the subscription after reasonable notice.

13. Price changes

ObliTrack may change subscription pricing from time to time.

Price changes will not apply retrospectively. Where practicable, existing customers will receive reasonable notice before a changed price applies to a future billing period.

Promotional or founding-customer pricing applies only according to the specific terms of that offer.

14. Cancellation

You may cancel a subscription through the billing portal or by contacting support.

Cancellation prevents future renewal charges. Unless otherwise stated, access to paid features continues until the end of the current paid billing period.

Deleting the application, ceasing use or removing a payment method does not by itself cancel a subscription.

15. Refunds

Fees already paid are generally non-refundable except:

• where required by the Australian Consumer Law;
• where expressly provided under a written promotional offer; or
• where ObliTrack determines that a refund is appropriate in the circumstances.

Nothing in these Terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded.

16. Suspension and termination

ObliTrack may suspend or terminate access where reasonably necessary because of:

• non-payment;
• material breach of these Terms;
• unlawful or fraudulent activity;
• security risk;
• infringement of third-party rights; or
• conduct likely to cause harm to ObliTrack, its customers or service providers.

Where appropriate, ObliTrack will provide notice and an opportunity to remedy the issue before termination.

You may stop using the Platform and cancel your subscription at any time.

17. Data retention following cancellation

Following cancellation or termination:

• the workspace may become read-only;
• access may continue until the end of the paid period;
• data may be retained for a reasonable recovery period;
• you may request export or deletion, subject to technical, legal and backup limitations; and
• ObliTrack may permanently delete data after the stated recovery period.

Customers should export and retain their own copies of critical project and compliance information before their access ends.

18. Communications and automated emails

The Platform may send reminders, expiry alerts and other emails based on information entered by users.

You are responsible for:

• verifying recipients and contact details;
• reviewing email content before sending where review is available;
• ensuring you have a lawful basis to contact recipients;
• ensuring communications are appropriate and accurate; and
• updating or disabling reminders that are no longer required.

Delivery is dependent on third-party email systems. ObliTrack does not guarantee that every message will be delivered, received or read.

19. Third-party services

The Platform relies on third-party services, which may include Stripe, Supabase, Resend, Vercel and other infrastructure or software providers.

ObliTrack is not responsible for third-party outages, changes, acts or omissions outside its reasonable control.

Third-party services may be subject to their own terms and privacy policies.

20. Availability, maintenance and changes

ObliTrack aims to provide a reliable service but does not guarantee uninterrupted or error-free availability.

The Platform may be unavailable because of:

• scheduled maintenance;
• emergency maintenance;
• security incidents;
• infrastructure failure;
• internet or telecommunications disruption;
• third-party outages; or
• events outside ObliTrack’s reasonable control.

ObliTrack may modify, replace or discontinue features where reasonably necessary. Material changes affecting paid functionality will be communicated where practicable.

21. Backups and business continuity

ObliTrack may maintain backups as part of its ordinary operations, but the Platform is not intended to be the sole repository for critical source documents.

You remain responsible for maintaining independent copies of permits, approvals, reports, correspondence and other important project records.

22. Intellectual property

ObliTrack and its licensors retain all rights in the Platform, including its software, interface, branding, databases, workflows, templates and documentation.

Except as permitted by these Terms, you must not copy, reproduce, modify, distribute, sublicense or create derivative works from the Platform.

Feedback provided to ObliTrack may be used to improve the Platform without restriction or payment, provided it does not disclose customer confidential information publicly.

23. Disclaimers

To the maximum extent permitted by law:

• the Platform is provided on an “as available” basis;
• ObliTrack does not warrant that the Platform will identify every obligation or compliance requirement;
• ObliTrack does not warrant that reminders will prevent missed deadlines;
• ObliTrack is not responsible for the interpretation of permits, legislation, contracts or professional reports; and
• ObliTrack is not responsible for project delays, approval failures, enforcement action, financial loss or professional consequences arising from reliance on incomplete or inaccurate information.

Nothing in this section excludes any guarantee, warranty or right that cannot lawfully be excluded.

24. Limitation of liability

To the maximum extent permitted by law, ObliTrack is not liable for indirect, incidental, special or consequential loss, including loss of profit, revenue, opportunity, goodwill, anticipated savings or data.

Where liability cannot be excluded but may be limited, ObliTrack’s aggregate liability arising from or connected with the Platform is limited to the subscription fees paid by the affected customer during the 12 months immediately preceding the event giving rise to the claim.

Where the Australian Consumer Law permits ObliTrack to limit its liability for failure to comply with a consumer guarantee relating to services, liability is limited, at ObliTrack’s option, to:

• supplying the services again; or
• paying the cost of having the services supplied again.

This clause does not limit liability to the extent it cannot lawfully be limited.

25. Indemnity

To the extent permitted by law, you indemnify ObliTrack against third-party claims, losses and reasonable costs arising from:

• content you upload without authority;
• your unlawful use of the Platform;
• communications sent through your account;
• infringement of another person’s rights; or
• a material breach of these Terms.

This indemnity does not apply to the extent the loss was caused or contributed to by ObliTrack’s negligence, unlawful conduct or breach of these Terms.

26. Changes to these Terms

ObliTrack may update these Terms to reflect changes to the Platform, law, security requirements or business operations.

Material changes will be notified through the Platform, by email or by another reasonable method.

Continued use after the effective date of updated Terms constitutes acceptance, except where further consent is required by law.

27. Governing law

These Terms are governed by the laws of Victoria, Australia.

The parties submit to the courts of Victoria and courts entitled to hear appeals from those courts.

28. General

If any provision is invalid or unenforceable, it will be read down or severed to the minimum extent necessary without affecting the remaining provisions.

A failure to enforce a right is not a waiver of that right.

You may not assign your rights under these Terms without ObliTrack’s written consent. ObliTrack may assign its rights as part of a business restructure, financing or sale, subject to applicable law.

29. Contact

ObliTrack ABN 65 390 745 370 Melbourne, Victoria, Australia Email: support@oblitrack.com.au